🚚 Delivery Policy
Delivery Areas
- Kumasi Central: Same-day or next-day delivery available
- Greater Kumasi: 1-2 business days
- Nationwide: 2-5 business days depending on location
Delivery Charges
- Within Kumasi Central: GH₵ 20 - 30
- Greater Kumasi: GH₵ 30 - 50
- Outside Kumasi: Varies by location (calculated at checkout)
- Free Delivery: On orders above GH₵ 1,000 within Kumasi
How to Order
- Browse products on our website
- Click "Order on Telegram" or "Order on WhatsApp"
- Provide your details (name, phone, location, delivery preference)
- We'll confirm availability and total cost including delivery
- Make payment (M-Pesa, bank transfer, or cash on delivery where available)
- Receive your order at your specified location
Delivery Time
Orders placed before 2:00 PM may qualify for same-day delivery within Kumasi Central (subject to availability).
🔄 Returns & Exchange Policy
7-Day Return Window
We accept returns within 7 days of delivery for items that are:
- Unworn and in original condition
- With all tags and packaging intact
- Not damaged or altered
Exchange Policy
We offer exchanges for:
- Wrong size (within 7 days)
- Different color preference (subject to availability)
- Defective or damaged items (immediate exchange/refund)
How to Return/Exchange
- Contact us via WhatsApp or Telegram within 7 days
- Provide order details and reason for return
- We'll arrange pickup or provide return instructions
- Refund/exchange processed within 3-5 business days after inspection
Non-Returnable Items
- Items worn or used
- Items without original tags
- Accessories (ties, belts, watches) - unless defective
- Items marked as "Final Sale"
💳 Payment Methods
- Mobile Money: MTN/Vodafone/AirtelTigo - Number provided at checkout
- Bank Transfer: Account details provided upon request
- Cash on Delivery: Available for select locations within Kumasi
📏 Fitting & Sizing Assistance
Not sure about your size? We provide:
- Free fitting consultation via WhatsApp/Telegram
- Size charts for all products
- Personalized measurement guidance
- Try-before-you-buy options (select locations)
❓ Questions?
If you have any questions about our policies, please contact us:
- 📞 Phone: +233 XXX XXX XXX
- 💬 WhatsApp: Click "WhatsApp" button above
- ✈️ Telegram: Click "Order on Telegram" button above
- 📧 Email: info@thekingsmen.com.gh
